CreditBack Rewards - answers to most frequently asked questions.
A: If you have logged on to the site previously, you chose a user ID and password. To make it simpler to log on, you must now use your membership card # or the email address you supplied on your initial membership application. (now you don't have to remember those pesky user ID's). The password you chose will still work with your membership card #. If you would prefer to use an email address, but did not provide one on your initial application, you may add one to your personal profile and use it to login in the future.
Q:
How can I encourage the Independent Merchants that I shop with to become affiliated with CreditBack?
A: Show them your CreditBack membership card and tell them that you'd like them to be able to honor your card. Ask them to visit this web site to find out more about how they can participate in the program.
A: Email us at support@creditback.com give us your name and card # if possible. We will verify that you had an account. We will send you an email with several options on how you can get a new card.
A: Simply click on the "Password Help" link located on the login screen. After you provide us with the information requested, we will give you your password prompt.
A: Just logon to www.creditback.com, enter your User ID and password and you will be taken to your Personal Account Page. Once there, you can click on Account Details and see your current CreditPoint balances at every store that you have shopped at.
A: Go to www.creditback.com, enter your User ID and password and you will be taken to your Personal Account Page, where you will see a list of current specials offered by your local CreditBack stores.
A: CreditBack does not sell or rent your personal information to any third party. We value you as a customer and we maintain the strictest security relative to your privacy. Although we don't provide your information to any third parties, we may use the data collected to provide you with content most suitable to your individual preferences.
A: You can change your password or any other personal information (except your permanent User ID) by logging into your Personal Account Page and clicking on the "Personalize" link at the top of the screen. After you've edited data in your account profile, be sure to click the "save" button before exiting.
A: Verify that we have your address listed correctly then look at the date that we printed your rewards certificate. We only print rewards certificates once a week. Reward certificates go out bulk rate by the USPS. If you live in Hawaii, please allow 4-6 weeks for the Reward Certificate to reach you. If it has been longer than 6 weeks, notify us at support@creditback.com
A: Let us know which card you want to continue using, then email us both card numbers and we will consolidate all CreditPoints to the card you will be keeping, and terminate the other card.
A: Yes, the card will still be valid at all locations using CreditBack.
A: We have made this really easy for you. Once a month we send out an email telling you how many more points you need to get a reward certificate at each location, where you have spent money and used your card at. You MUST make sure that we have the correct email address. You can do that by logging onto www.creditback.com entering your user information and then selecting "Personalize Account". Validate and change if necessary so that we have the correct email address. You will need to make sure that you have selected to receive the "CreditBack Rewards Summary" in the local specials section of your profile. If you are using AOL or other filtering software you might need to add Creditback to your address book so that emails from creditback to you are not blocked.